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Contact Name Field Is Not In Sync With First Name And Last Name After Merge (Doc ID 2744431.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Data Quality, Customer Hub

Contact Name field is not in sync with First Name and Last Name after merge

Configured source system confidence level on PersonFirstName and PersonLastName.
After merging the records, PersonFirstName and PersonLastName values are reflecting as expected for the master record but the 'ContactName' field is still reflecting the master record's old name.

How to solve this?


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