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Help Desk Resolution Metric Is Not Working Working When CategoryName Field is Used In Service Mapping (Doc ID 2744517.1)

Last updated on JANUARY 30, 2021

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

For some entitlement Rules, the Resolution metric is not working.

The field with the name CategoryName was used in the Service Mapping.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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