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Delay In Moving Files And Folders In Document Manager (Doc ID 2744608.1)

Last updated on JANUARY 21, 2021

Applies to:

Primavera Unifier Cloud Service - Version 19.12.10.0 to 19.12.12.0 [Release 19.12]
Information in this document applies to any platform.

Symptoms

On : Unifier 19.12.10

ACTUAL BEHAVIOR
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When users move files and folders in the Document Manager, there is a significant delay in moving the selected files or folders. This gives the appearance that nothing has executed in the system after selecting the location to move the file or folder. Even after refreshing the Document Manager, the files or folders still appear in the same location.


EXPECTED BEHAVIOR
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There should be no delay when moving files and folders.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Log in to Unifier
  2. Navigate Document Manager > Documents
  3. Select a file, click on the gear icon, select move
  4. In the move window, select the folder to move the file to
  5. Click move button
  6. The window will immediately close but the file will still be there. In about a minute, the file will move.

Cause

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In this Document
Symptoms
Cause
Solution
References


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