ExaCC gen2: Troubleshooting VPN/WSS connection from Customer Side
(Doc ID 2745571.1)
Last updated on APRIL 05, 2021
Gen 2 Exadata Cloud at Customer - Version All Versions to All Versions [Release All Releases] Information in this document applies to any platform.
At ExaCC gen2, CPS (Control Plane Servers) are deployed on customer's datacenter to connect to OCI regions.
Due to the dependencies ExaCC have on customer's network, any changes the customer can made on their side would impact the connection between ExaCC rack to OCI region.
It is important to mention that CPS are deployed on different network than ExaCC VMs (where your database runs), that means that even if you have full connection to your Database your CPS might have network issues.
This document helps to start a troubleshooting that customers can perform themselves (preferable network team) for the Secure Tunnel component as highlighted on the following diagram:
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