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How To Recover Transactions Stuck In STARTED_APPROVAL Automatic Receipt Batch? (Doc ID 2745962.1)

Last updated on JANUARY 21, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, Customer Payments (Receipts)

ACTUAL BEHAVIOR
---------------
Create Automatic Receipt Batch process does not pick any transactions

EXPECTED BEHAVIOR
-----------------------
Create Automatic Receipt Batch should pick eligible transactions and create receipts

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User submit the process: Create Automatic Receipt Batch
2. Once the process starts running, cancel the process
3. Submit the process again - notice that the latest process does not process any entries.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create automatic receipts for large number of transactions.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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