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Send Statement Is Unticked But System Requires Statement Cycle Value (Doc ID 2746535.1)

Last updated on JANUARY 25, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Changing the customer profile, the user was modifying some things and ticked the "Send statement" box by mistake, the field "Statement cycle" is opened to add a value.
Then the user decided to untick the box, but the "Statement cycle" field still requires a value and doesn't become inactive.


EXPECTED BEHAVIOR
-----------------------
Expect when the Send Statement box is unchecked the Statement Cycle to be automatically inactivated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigation: Receivables;es > Billing > Manage Customers
2. Search by a customer > open the Site profile
3. check & uncheck the Send Statement option


 

Cause

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In this Document
Symptoms
Cause
Solution


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