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"File not found in the server. Please contact your administrator" When Attempting to Click "Download File" for an "Export Primavera XML" Service Within the Administration --> Scheduled Services --> Project Page (Doc ID 2746939.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 20.11 to 20.12 [Release 20.11 to 20.12]
Information in this document applies to any platform.

Symptoms

When attempting to click "Download File" for an "Export Primavera XML" Service within the Administration --> Scheduled Services --> Project page, the following error is received:

ERROR

File not found in the server. Please contact your administrator.

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6Web.
2. Select Administration tab.
3. Select Scheduled Services.
4. Select Project.
5. Click "Download File" from the "Status" column for any "Export Primavera XML" Service.
6. Observe the reported error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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