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'An Undefined Error Has Occurred. Please Try Again Later' Error When User Tries to 'Change Password' That Is Tied to a Account Policy That Includes a Password Rule That Requires Special Character (Doc ID 2746998.1)

Last updated on JANUARY 26, 2021

Applies to:

Oracle Transportation Management Cloud Service - Version 20.3 and later
Oracle Global Trade Management Cloud Service - Version 20.3 and later
Oracle Transportation Management - Version 6.4.3 and later
Oracle Global Trade Management - Version 6.4.3 and later
Information in this document applies to any platform.

Symptoms

'An Undefined Error Has Occurred. Please Try Again Later' error User tries to 'Change Password' that is tied to a Account Policy that includes a Password Rule that requires special character.

This error occurs when the password combination consist of certain special characters like # { }

Example:
--------------
A user has an Account Policy with the following Password Rules for example.

[A-Z] Password must contain at least one capital letter
[^\w] password must contain at least one special character
.{8,} password must contain at least 8 characters
\p{Digit} password must contain at least one numeric character.

Old Password: XXXX
New Password: Anything that contains special characters like # { }

One the User clicks on "Change Password", the following error happens on the UI.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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