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Getting "Failed to GET the Content Layout " When Loading Page With Content Items (Doc ID 2747102.1)

Last updated on JANUARY 29, 2021

Applies to:

Content and Experience Cloud - Version 20.4.2 and later
Content and Experience Cloud Service - Version 20.1.2 and later
Content and Experience Cloud Classic - Version 19.3.2 and later
Information in this document applies to any platform.

Symptoms

Migrated Site from UAT to Production and renamed the site name.  Open below URL in browser. Videos are not displayed.

https://www.<new sites name>.com/webinar.html

The repository contains "XXXX-Articles" and "XXXX-Videos". Articles are displaying correct but Videos are not displaying even though content items are published and added to channel.  Error observed in browser console.

Failed to GET the Content Layout for XXXX_Videos:XXXX_Videos-XXXX_Webinar_SlidingBanner due to: undefined renderer.js:12:163185

Changes

 In UAT, the site name was "SiteAB".

 Site is renamed to "SiteA" and moved to Production using OCE Toolkit.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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