Rescheduling Appointment Action From Appointment Information Manager Does Not Persist (Doc ID 2747669.1)

Last updated on JANUARY 28, 2021

Applies to:

Symptoms

Appointment Modification done via action>>reschedule appointment, on the Appointment Information Page does not persist

Detailed steps are as below

Order is planned on to a Shipment.

• From Shipment Action>>Schedule Appointment is performed and an appointment time option available in the list is selected (say 11th Dec - 7am) and saved
• Appointment is correctly updated on the shipment stop.
• Then navigated to Appointment Information Manager. The Appointment Times are correctly displayed
• Then selected the appointment and performed action>>reschedule appointment .
• Manage Appointment page opens up and did a drag and moved the time by an hour (11th Dec 9 am) and saved
• Did a re-query on the appointment manager and confirmed that the appointment start and end time are shown correctly
• Now when the same appointment is again selected on the appointment manager and again action>>reschedule appointment action is performed, the manage appointment page that opens up shows that the appointment has moved back to the old appointment time

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, appointments does not persist there by affecting the pick up aspect of the service provider leading to operational inefficiencies

Cause

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