Existing T&Cs In The System Are Not Visible After 2901 Upgrade
(Doc ID 2748082.1)
Last updated on FEBRUARY 03, 2021
Applies to:
Oracle Financial Services Revenue Management and Billing Cloud Service - Version NA and laterInformation in this document applies to any platform.
Symptoms
On RMB v2901, Existing T&Cs in the system are not visible
ACTUAL BEHAVIOR
----------------------------
There are more than 100 T&C configured in the system.
But since the 2901 upgrade, these T&C are not visible on the Deal "Terms and Condition Mapping" UI and also at the time of creating a new Deal.
EXPECTED BEHAVIOR
---------------------------------
Existing T&C should remain visible during Deal Management
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Terms and Conditions List, ensure there are existing item (or add them up)
2. Now Price Items for Deal Management, search for these T&Cin Terms and Condition Mapping UI
3. Search shows up 0 records
4. Same behavior when searching for T&C from Deal Information UI to add to a New Deal
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot map T&C and affects the operation process.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |