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Unable to link the Bill-to Site to the Ship-to Site through Simplified Customer template (Doc ID 2748107.1)

Last updated on FEBRUARY 14, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion Receivables Cloud Service: 11.13.20.10.0 version, Customers

ACTUAL BEHAVIOR
---------------

Unable to link the Bill-to Site to the Ship-to Site through Simplified Customer template


EXPECTED BEHAVIOR
-----------------------
The Bill-to site should be associated with the Ship-to Site

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Import the Bill-to sites through WebService
2. Populate the Simplified template to link the bill-to site to the ship-to site.
3. Process ends in Success, no error raised, but the sites are not linked

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot link the bill-to site to the ship-to site

Cause

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In this Document
Symptoms
Cause
Solution


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