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How To Hide Forward Options Within The Messages Tab Of HRHD Service Requests (Doc ID 2748291.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.10.0 version, Service Request

How to hide Forward options within the Messages Tab of the HRHD Service Requests?

Navigating to- Navigator > HR Help Desk > HR Service Requests > Any Existing SR > Messages (Tab) > Compose > Forward >

We see these Option:
  E-Mail
  Hotline
  In Person
  Physical Document/Letter
  Slack etc

Is there a way to hide all of these except the E-Mail option?
 

Solution

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In this Document
Goal
Solution
References


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