Candidate Cannot Access Tasks or Submit Tasks - Page Will Not Load, Spinning, Slow Response
(Doc ID 2748654.1)
Last updated on MAY 28, 2021
Applies to:Oracle Taleo Onboarding Cloud Service - Version 20D and later
Information in this document applies to any platform.
Actions related to the candidate accessing or executing tasks are very slow.
Open a service request for support with the details.
If possible, provide the credentials of a candidate (may be a test candidate) that has tasks assigned in the career section.
The Support team will need to validate the issue to determine if a known database fix will correct the issue.
You may reference this Knowledge document in our service request.
- Candidate logs into the career section to access onboarding tasks
- When attempting to open a task, or to submit a task the page spins, clocks and does not load, or takes an extensive time to load
- The issue occurs for all candidates
- Support is able to reproduce if given credentials to test as a candidate
- No error message
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In this Document