Candidate Cannot Access Tasks or Submit Tasks - Page Will Not Load, Spinning, Slow Response (Doc ID 2748654.1)

Last updated on OCTOBER 09, 2024

Applies to:

Symptoms

Actions related to the candidate accessing or executing tasks are very slow.

• Candidate logs into the career section to access onboarding tasks
• When attempting to open a task, or to submit a task the page spins, clocks and does not load, or takes an extensive time to load
• The issue occurs for all candidates
• Support is able to reproduce if given credentials to test as a candidate
• No error message

If the above issues are being experienced by candidates, open a service request and provide an example. If possible, provide the credentials of a candidate (may be a test candidate) that has tasks assigned in the career section. Alternative, provide a recording of the issue occurring.

The Support team will need to validate the issue to determine if a known database fix will correct the issue. You may reference this Knowledge document in the service request.  

Changes

Cause

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