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Resolution Action Does Not Get Applied In Detail Match For Invoice (Doc ID 2749367.1)

Last updated on FEBRUARY 07, 2021

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

When resolving with the Invoice as Correct, the resolution does not get applied.

Steps To Recreate :

  1. Login to ReIM.
  2. Go to Invoice Matching - > Summary match. Provide the order number and search.
  3. Select the Invoice and Receipt and click Summary Match. Note that the discrepancy is out of tolerance.
  4. Click on Detail Match.
  5. Select the Item and click on Resolve.
  6. Select "Invoice" as correct and select the appropriate reason code. Click Apply.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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