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When Importing Users Via Primavera Administration Application Template, User Application Access Is Not Granted (Doc ID 2749841.1)

Last updated on FEBRUARY 18, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

When using the "Import Users..." functionality in the Primavera Administration application to create a user and provide them with Production environment access there are no errors displayed during the process. The Admin App notification displays: "User(s) Create/Modified 1user(s) processed successfully, 0 user(s) failed."
Immediately after that is displayed, if the user status is checked, the user is now listed, but the Application Access status is never updated.


EXPECTED BEHAVIOR
-----------------------
Expecting the User to be created and the Application Access column to display whatever access was granted during the import from the import file.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into the Primavera Administration application.
  2. Update an Import Template with the following user information: Last Name First Name Email Username Company #R#Primavera Unifier Production
  3. For Application Access a "Y" was entered.
  4. User Administration > Actions... > Import Users.. > Select Import File > OK.
  5. Click Save at the top. Bottom right of page it displays: "0 of 1 users processed"
  6. Under Notifications: "User(s) Create/Modified 1user(s) processed successfully, 0 user(s) failed."
  7. Search for user, user is found and has been created, but the "Application Access" remains blank.

Cause

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In this Document
Symptoms
Cause
Solution


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