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Disconnecting CX Sales Account From DataFox Customer Not Updating CX Mapped Fields To Blank (Doc ID 2749868.1)

Last updated on APRIL 20, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

Datafox and CX Sales integration was enabled and when trying to disconnect the CX Sales account from DataFox app, It clears only the DataFox Id from CX sales account, rest of the mapped fields remain same and doesn't become blank on disconnecting the account.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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