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SR Outbound Message With KM Links Gets Converted Into Plain Text (Doc ID 2749903.1)

Last updated on DECEMBER 08, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

 Try to send a KM line which is available in service request to user through service request message response.  User got e-mail and KM line becomes text content

Cause

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In this Document
Symptoms
Cause
Solution
References


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