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PENDING_PAYMENT Orders Not Cancelling After Price Hold Period Expires (Doc ID 2750669.1)

Last updated on FEBRUARY 16, 2021

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

The cancel order functionality is not working as expected.

For an order with a payment group with status DECLINED, even after waiting longer than the price hold period and the scheduled time of the CancelOrderScheduledJob, the order still appears to be in the PENDING_PAYMENT state.

Cause

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In this Document
Symptoms
Cause
Solution


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