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Response Via E-mail Sporadically Does Not Work (Doc ID 2750696.1)

Last updated on MARCH 26, 2021

Applies to:

Primavera Unifier Cloud Service - Version 19.12.7.0 to 19.12.12.0 [Release 19.12]
Primavera Unifier - Version 19.12.7.0 to 19.12.12.0 [Release 19.12]
Information in this document applies to any platform.

Symptoms

On : Unifier 19.12.7

When the 'Enable response via e-mail' setting is enabled/checked for a step in a workflow type Business Process (BP) record:

ACTUAL BEHAVIOR
---------------

A Unifier user receives a system-generated e-mail notification with the ability to take some action and have Unifier send the record to the next step in the workflow based on the action taken.

The action is taken and the e-mail is sent back to Unifier.

However, the job does not seem to be picked up and processed and the record has not been moved to the next step in the workflow.

This happens sporadically.

EXPECTED BEHAVIOR
-----------------------

The response via e-mail job should have been picked up and processed, and the record should have moved to the next step in the workflow.

Cause

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In this Document
Symptoms
Cause
Solution
References


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