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Oracle Public Sector Permits Cloud: Why Contact Email Variable In Communication Event Does Not Work? (Doc ID 2750839.1)

Last updated on FEBRUARY 09, 2021

Applies to:

Oracle Public Sector Permits Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Goal

Q.  Why Contact Email Variable In Communication Event Does Not Work?

Details about the issue:

The ${Contact Email} variable in the communication template does not appear to be working. The ${Applicant Email 1} does work.


The issue can be reproduced at will with the following steps:
1. Use a communication event to send an email that has the Contact Email parameter configured
2. Trigger the communication event
3. Event fires and sends email to the Applicant email, but not the Contact email
 

Solution

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In this Document
Goal
Solution
References


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