My Oracle Support Banner

Asset Tracking Error Message when Merging Customer CSE-2340379 (Doc ID 2751201.1)

Last updated on MARCH 01, 2021

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.13.20.10.0 and later
Oracle Fusion CX Sales Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Goal

Why are we getting this error "The item 222410 cannot be associated to a customer asset because it is not enabled for customer order and asset tracking. (CSE-2340379)" when trying to merge 2 accounts?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.