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Cannot Change Facility After Modifying RF Key Maps, Getting error: Another Active Session Exists For The Same Username (Doc ID 2751203.1)

Last updated on FEBRUARY 09, 2021

Applies to:

Oracle Warehouse Management Enterprise Edition Cloud Service - Version 20.4 and later
Information in this document applies to any platform.

Symptoms

On : 20.4 version, Application Framework

When attempting to use control F on RF to change facility, the following issue happens
the following error occurs.

ERROR
-----------------------
Another active session exists for the same username.. That session will end. Proceed.
Control A to Accept

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Oracle Warehouse on Cloud > RF (Facility XXX)
2. Login > (Facility XXX
3. Press Ctrl-F in order to change facility and insert facility YYY
4. System ask again to login
5. Press enter
6. System prompts that are another active session
7. Press Ctrl-A (to accept)
8. It is still in XXX facility.
9. Now Press Ctrl-F in order to change facility and insert facility ZZZ instead of YYY
10. Facility correctly changed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customer is not able to change facility in RF screen so it is impossible to use warehouse devices

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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