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OPA to OEC Integration failing with Opportunity/ApplicationAsset_c.Id does not exists error (Doc ID 2751278.1)

Last updated on APRIL 01, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, CX Integration

When attempting to submit data from a completed OIA interview to OEC,
the following error occurs.

ERROR
-----------------------
"Opportunity/ApplicationAsset_c.Id does not exists


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer submits the interview first time from the customer portal
2. Interview submission to OEC failed.
3. We then open the interview to see the last status and try to re-submit
4. We get this error "Opportunity/ApplicationAsset_c.Id does not exists"
5. When we open the record in OEC, we see that the data has been partially submitted.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit data from a completed OIA interview to OEC

Cause

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In this Document
Symptoms
Cause
Solution
References


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