My Oracle Support Banner

When Creating A Task Only Task Templates From The 'Common Set' Are Available (Doc ID 2751611.1)

Last updated on MAY 29, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------

Task templates have been created under different template sets.   However when creating a task only templates from the 'Common set' are available.   Users cannot select templates from other
template sets.


EXPECTED BEHAVIOR
-----------------------
Multiple BUs are configured and each of them is to have its own 'Task Templates'.   Users are expecting to select a task template set for their BU.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create task template and assign them to a BU
2. Users can only see task templates for the 'Common set' not the ones for their BU

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.