My Oracle Support Banner

Getting Error "The account generator cannot derive information for one or more of these account" When Trying To Approve Adjustments (Doc ID 2751647.1)

Last updated on FEBRUARY 21, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

Unable to approve Adjustments

ERROR

-----------------------

The account generator cannot derive information for one or more of these account: 1) COA 5001 2) ORC Account ID 300000002305301 3) Subaccount ID 300000002513654 (AR-855728)
ORA-20001: (AR-855636)
arp_process_adjustment.update_adjustment exception: ORA-20001: (AR-855636)
Adjustment 1002 has been approved


STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Navigate to Billing>Approve Adjustments

2. Try to approve the adjustment

Changes

 No Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.