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Is There A Way That We Can Default The Field "To" To A Specific User (Reportedby)Email Upon Selecting The Channel: E-Mail? (Doc ID 2751761.1)

Last updated on MAY 20, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Goal

1. Is there a way that we can default the field "To" to a specific user (ReportedBy)Email upon selecting the channel: e-mail?
2. if there is away to default to Resource tab instead contact tab upon clicking the "To" field search?
 

Solution

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In this Document
Goal
Solution


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