My Oracle Support Banner

Status Field Not Updating From Spotlight Area (Doc ID 2752045.1)

Last updated on MAY 20, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Service Request

ACTUAL BEHAVIOR
---------------
Status field not updating from Spotlight Area

"Status" Field has been placed in both Spotlight and Summary section in Details Page Layout. When the Spotlight Section field is updated , the Same field in Summary doesn't gets updated.

EXPECTED BEHAVIOR
-----------------------
If the Spotlight Section field is updated , the Same field in Summary should be updated.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.