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Status Field Not Updating From Spotlight Area (Doc ID 2752045.1)

Last updated on MAY 20, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Service Request

ACTUAL BEHAVIOR
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Status field not updating from Spotlight Area

"Status" Field has been placed in both Spotlight and Summary section in Details Page Layout. When the Spotlight Section field is updated , the Same field in Summary doesn't gets updated.

EXPECTED BEHAVIOR
-----------------------
If the Spotlight Section field is updated , the Same field in Summary should be updated.

Cause

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In this Document
Symptoms
Cause
Solution
References


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