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SOCS: Incorrect Quantity Updated on Scanned Items During PO Container Receiving (Doc ID 2752117.1)

Last updated on FEBRUARY 22, 2021

Applies to:

Oracle Retail Store Operations Cloud Service - Version 19.1 to 19.2 [Release 19.1 to 19.2]
Information in this document applies to any platform.

Symptoms

On Retail Store Operations Cloud Service (SOCS), when receiving a purchase order with multiple items only the last item scanned has a received Qty updated and remaining Items have a quantity of 0.

Steps to Recreate:

1. Process the following POCre Message in MPS STAGED MESSAGE table.


2. Login to SOCS mobile
3. Select Shipping/Receiving > Purchase Order > Select PO
4. Select Create Receipt
5. Use the elipses and select Create to create a container
6. Start scanning or entering the items from the PO and click Back
7. Click on Save on Container Items screen
8.  Dsd Receiving pop up > Click Yes
9. Select ellipses and click Confirm
10. The following Confirm Receipt pop up appears:
One or more containers have not been received yet. Unreceived items will be updated with a quantity of 0. Do you want to receive the delivery?
11. Select Yes.
12. Note the last item scanned will have the Received Qty updated and remaining Items have a Qty of 0 in UI.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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