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Unable To Reset Password: IAM-3042204 : An error occurred while verifying the old user password during change password operation. (Doc ID 2752255.1)

Last updated on FEBRUARY 16, 2021

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On any Oracle Cloud hosted instance:

When attempting to reset the password, the following error occurs.

ERROR
-----------------------
IAM-3042204 : An error occurred while verifying the old user password during change password operation.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. After logging the user is directed update the password.
  2. Once inputting the old password and new password twice and clicking on the Submit button the error outlined above pops up.

Cause

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In this Document
Symptoms
Cause
Solution


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