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Error: "Alert Unable to acquire Configuration Package lock. Only one export or import process is allowed at any one time." When Importing A Configuration Package (Doc ID 2753292.1)

Last updated on APRIL 09, 2021

Applies to:

Primavera Unifier Cloud Service - Version 21.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to import a Configuration Package from the Stage environment to the Production environment, the following error is being generated.


ERROR
-----------------------
"Alert Unable to acquire Configuration Package lock. Only one export or import process is allowed at any one time.".


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment that you are importing the Configuration Package to.
  2. Navigate to Company Workspace > Admin Mode > Configuration Package Management > Configuration Packages > Import.
  3. Select the Configuration Package > Import.
  4. The error referenced above is displayed in the Unifier user interface.

Cause

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In this Document
Symptoms
Cause
Solution


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