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Existing Contact Preference Becomes Inactive while adding new one. (Doc ID 2753487.1)

Last updated on MARCH 07, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

We are trying to add multiple preferences of same preference code to a contact point. When adding a new preference, the status of the existing preference becomes inactive and the new preference is active.

Cause

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In this Document
Symptoms
Cause
Solution


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