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B2C to B2B Converted Profiles Cannot be Searched in Agent UI - Console Reported with "Uncaught TypeError" (Doc ID 2753880.1)

Last updated on FEBRUARY 19, 2021

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT

Unable to search the users converted from B2C to B2B recently in Agent console Console reported with Uncaught TypeError.

ERROR

Uncaught TypeError: Cannot read property 'name' of null
....
Failed to load resource: the server responded with a status of 404 ()

STEPS TO REPLICATE

The issue can be reproduced at will with the following steps:

1. Login to Agent Console
2. Query for the User id converted from B2C to B2B recently with Email Id (or) First Name (or) Last Name
The page keeps spinning and an error shows up on the console.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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