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VBCS User Access Issue (Doc ID 2753988.1)

Last updated on APRIL 19, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, Digital Customer Service

ACTUAL BEHAVIOR
---------------
A particular user is not able to access the visual builder studio application. User was created in the Fusion CX application and granted access in Oracle Identity Cloud to VBCS but when logging in to VBCS the page keeps loading indefinitely switching URLs and loading a blank page again and again

EXPECTED BEHAVIOR
-----------------------
User should be able to login

302 redirect status call in the network.har file -

Cause

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In this Document
Symptoms
Cause
Solution
References


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