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Construction and Engineering Global Business Unit (CEGBU) Cloud Services Root Cause Analysis (RCA) Information (Doc ID 2754035.1)

Last updated on MARCH 09, 2021

Applies to:

Primavera P6 Standard Project and Portfolio Management Cloud Service - Version N/A to N/A [Release NA]
Primavera Unifier Cloud Service - Version N/A to N/A [Release NA]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version N/A to N/A [Release NA]
Information in this document applies to any platform.

Purpose

This document provides information about P6 Cloud Service and Unifier Cloud Service, Root Cause Analysis (RCA) documentation.

Root Cause Analysis reports are official documents shared proactively with Oracle Cloud customers that contain information from root cause analysis on specific outages or service degradation and performance degradation.

Scope

Details

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In this Document
Purpose
Scope
Details
 Definition of RCA for Oracle Unifier and P6 Cloud Services
 Incident Classification for Unifier and P6 Cloud Services - Major and Non-Major
 Prerequisites to requesting an RCA
 How to Obtain an RCA For an Incident
References

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