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Account Landing Page Show Wrong Zip And County Values (Doc ID 2754047.1)

Last updated on MARCH 05, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Account landing page show wrong zip and county values

EXPECTED BEHAVIOR
-----------------------
The Account landing page is showing the value in hz_parties and should should the primary address value coming from hz_locations

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Account
2. Zip code column value does not match what is in Account Profile
3. County column value does not match what is in Account Profile

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see correct address info for an Accont.

Cause

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In this Document
Symptoms
Cause
Solution
References


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