My Oracle Support Banner

Hwo To Create Custom Saved Search With Multiselect Queues (Doc ID 2754098.1)

Last updated on MAY 20, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.10.0 version, Service Request

Is there an option to create a saved search with multiple queues? As per the business use case, individual users who monitor a group of queues need to personalize the saved search with multiple queues, but the customer is able to select only one queue at a time.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.