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Screening Services Not Working As Expected When Attempting to Request (Doc ID 2754406.1)

Last updated on MARCH 17, 2021

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 20D and later
Information in this document applies to any platform.

Symptoms

User is presented with spinning wheel when clicking on Request Screening Service.

Steps to replicate:
- Log into the customer zone
- Fluid Requisition > Locate Requisition
- Access Candidate list > Open candidate profile
- More Actions > Request Screening Services > Select [name of desired screening service]
- Click on Request Service and Notice that screen starts to load and never stops


Business Impact:
Screening services cannot be requested for the candidate that stops the process of hiring

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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