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Error "You can't grant additional roles to a user who doesn't have the Customer Self-Service User role" Creating Self Service Role Records By Import Management (Doc ID 2754672.1)

Last updated on FEBRUARY 22, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to creating Self Service Role records by import management, following the documentation https://docs.oracle.com/en/cloud/saas/b2b-service/21a/faids/users-and-accounts.html#FAIDS2833755, the following error occurs.

ERROR
-----------------------
1 You can't grant additional roles to a user who doesn't have the Customer Self-Service User role. (SVC-5295090)
1 The error 2DFFN84KN0E8M0 occurred at the following time: 2021-02-14 17:55:10.185. Contact your help desk. (SVC-5295125)
1 "A validation error occurred in Crud, ignore and process next set of records"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Tools > Import Management
2. Create new import job for Self-Service Role object and select the import csv file
3. Click Next
4. Click Validate Data
5. System displays the above errors

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import Self-Service Role using import management

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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