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Payment File Stuck In Status 'Created And Ready For Formatting' (Doc ID 2755741.1)

Last updated on FEBRUARY 25, 2021

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, Process Payables Payments

When attempting to enable 'Create payment files immediately' and check payment process request, the following error occurs.

ERROR
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Payment Process Request appears under Requiring Attention having a status as Created and ready for formatting


STEPS
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The issue can be reproduced at will with the following steps:
1. Enable 'Create payment files immediately
2. Submit PPR
3. Payment Process Request appears under Requiring Attention having a status as Created and ready for formatting
4. Users have to click on Action and then click on 'Format' for successfully transmitting the payment file to the server.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users has to make an additional step and the expectation is that after 'Review Installment', the payment file should be automatically created and transmitted without further manual intervention.

Cause

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In this Document
Symptoms
Cause
Solution


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