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Oracle CRM On Demand Single Sign-On Infrastructure - OCI Migration (Doc ID 2756819.1)

Last updated on MARCH 25, 2021

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Purpose

As one of the final steps in Oracle CRM On Demand’s transition to Oracle Gen2 Cloud Infrastructure (OCI), Oracle CRM On Demand's Single Sign-On (SSO) infrastructure that supports customer Production Pods will migrate to the Phoenix Data Center (PHX).

The move was originally scheduled to occur on Saturday, March 27, 2021, but now has been rescheduled to occur on Saturday, April 24, 2021

 SSO supporting customer Stage Pods was moved earlier this month.

Please note: these activities apply to Oracle infrastructure Pods only, not your organization's actual Test or Production Pods. There should be no downtime to your Pods, although login via SAML SSO and sso.crmondemand.com will not work during the maintenance window. Other than this, most customers will not be impacted at all by these activities.

Oracle policy and best practices advise that IP addresses should not be hard coded because they are subject to change. If you have hard coded to an SSO IP address (please note this is very rare), you may have difficulty logging in to your Production environment after the SSO cutover on March 27. Should you have problems logging into your Production environment, please follow these steps:

1. Try logging in using sso.crmondemand.com.
2. If you are still having issues logging in, your network team may need to whitelist the new IP address. The DNS resolution of sso.crmondemand.com on OCI will become 138.1.113.21.
3. You can also try clearing the DNS cache and making sure your URL is resolving to the new IP address. Some customers have also found restarting the servers running their integrations resolves any issues.
4. Please contact Oracle Support should you have any further questions or concerns.

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