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The service request (SR) creation process in My Oracle Support (MOS) has been improved for Oracle Cloud Infrastructure Services (Doc ID 2757566.1)

Last updated on JANUARY 03, 2023

Applies to:

Oracle Cloud VMware Solution
OCI Compute
Oracle Cloud Infrastructure Data Integration
Oracle Cloud Infrastructure
Information in this document applies to any platform.



This announcement is intended for all customers that use My Oracle Support to create service requests under the Oracle Cloud Infrastructure service.

What's Happening?

When creating an SR in MOS, you can now easily locate the following OCI services in My Oracle Support by entering the service name in the Service Type field:

Starting Jan 11, 2023

Starting Dec 20, 2022

Starting Oct 19, 2022

Starting Sep 22nd, 2022

Starting Sep 15th, 2022:

Starting July 28th, 2022:

Starting May 26th, 2022:

Starting March 24th, 2022:

Starting Feb 24th, 2022:

Starting Oct 20th, 2021:

Starting Aug 3rd, 2021:

Starting July 8, 2021:

Starting May 20, 2021:

Starting April 26, 2021:

Starting April 5, 2021:


Start Date for New Taxonomy: March 5, 2021
Details: On this date, you will be able to search MOS for the services above by entering the service name in the Service Type field.

End Date for Existing Taxonomy: This note will be updated regularly until we complete the changes in the current taxonomy.
Details: The existing taxonomy will be deactivated for the following entries under the Oracle Cloud Infrastructure service.

Updated Taxonomy (starting May, 2022)

Original Taxonomy



Familiarize yourself with the new way to create SRs for these services. 


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In this Document
 What's Happening?
 What is the Benefit to the Customer Support Organization?

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