OCI Support - The Service Request (SR) Creation Process in My Oracle Support (MOS) has been Improved for Oracle Cloud Infrastructure Services
(Doc ID 2757566.1)
Last updated on APRIL 04, 2024
Applies to:
Oracle Cloud VMware Solution - Version N/A and laterOCI Compute - Version N/A and later
Oracle Cloud Infrastructure Data Integration - Version N/A and later
Oracle Cloud Infrastructure - Version N/A and later
Information in this document applies to any platform.
Details
Scope
This announcement is intended for all My Oracle Support (MOS) customers to create service requests under the "Oracle Cloud Infrastructure" Service.
What's Happening?
When creating an SR in MOS, you can now easily locate the following OCI services in My Oracle Support by entering the service name in the Service Type field:
Starting Apr 10, 2024:
- Oracle Cloud Marketplace
Starting Sep 21, 2023:
- Oracle Cloud Infrastructure Monitoring
Starting May 3, 2023:
- Oracle Cloud Infrastructure Container Registry
- Oracle Cloud Infrastructure Artifact Registry
Starting Mar 29, 2023:
- Oracle Cloud Infrastructure Events Service
Starting Mar 1, 2023:
- Oracle Cloud Infrastructure Health Checks
Starting Feb 8, 2023:
- Oracle Cloud Infrastructure Object Storage
Starting Jan 11, 2023
- OCI Cloud Guards
Starting Dec 20, 2022
- Oracle Cloud Infrastructure Key Management
Starting Oct 19, 2022
- Oracle Cloud Infrastructure Block Storage
- Oracle Cloud Infrastructure File Storage
Starting Sep 22nd, 2022
- Oracle Cloud Infrastructure Data Science
Starting Sep 15th, 2022:
- Oracle Cloud Infrastructure HTTP Redirects
- Oracle Cloud Infrastructure Data Catalog
Starting July 28th, 2022:
- Oracle Cloud Infrastructure Shell
Starting May 26th, 2022:
- Oracle Cloud Infrastructure DNS (Including Traffic Management)
Starting March 24th, 2022:
- Oracle Cloud Infrastructure Web Application Firewall (WAF)
Starting Feb 24th, 2022:
- Oracle Cloud Infrastructure Data Flow
Starting Oct 20th, 2021:
- Oracle Cloud Infrastructure Announcements Service
- Oracle Cloud Infrastructure - Notification Service
Starting Aug 3rd, 2021:
- Oracle Cloud Infrastructure Resource Manager
- Oracle Cloud Infrastructure Command Line Interface (CLI)
- Oracle Cloud Infrastructure Software Development Kit (SDK)
- Oracle Cloud Infrastructure Terraform
- Oracle Cloud Infrastructure Ansible
- Oracle Cloud Infrastructure Service Connector Hub
Starting July 8, 2021:
- Oracle Cloud Infrastructure API Gateway
- Oracle Cloud Infrastructure Functions As A Service
- Oracle Cloud Infrastructure Oracle Container Engine for Kubernetes
Starting May 20, 2021:
- Oracle Cloud Infrastructure Dynamic Routing Gateway (DRG)
- Oracle Cloud Infrastructure Site-to-Site VPN
Starting April 26, 2021:
- Oracle Cloud Infrastructure Email Delivery
Starting April 5, 2021:
- Oracle Cloud Infrastructure Compute
- Oracle Cloud Infrastructure Load Balancer
- Oracle Cloud Infrastructure Virtual Networking
- Oracle Cloud Infrastructure FastConnect
- Oracle Cloud Infrastructure Data Integration
- Oracle Cloud VMware Solution
When?
Start Date for New Taxonomy: March 5, 2021
Details: On this date, you can search MOS for the services above by entering the service name in the Service Type field.
End Date for Existing Taxonomy: April 10, 2024
Details: This note has been updated regularly until we complete the current taxonomy changes.
Details: The existing taxonomy will be deactivated for the following entries under the Oracle Cloud Infrastructure service.
From the new Taxonomy
- 15. Marketplace
Taxonomy (From April 2023 - Nov 2023)
- 09. Monitoring Services
- 11. Developer Services - OCI Registry (OCIR)
Taxonomy (From May 2022 to April 2023)
- 05. OCI Console - OCI Cloud Shell Service issues
- 10. Key Management Service (KMS)
- 11. Edge Services - Traffic Management
- 12. Edge Services - Health Checks
- 13. Network - HTTP redirect
- 14. Application Integration - Events Service
- 16. Data Science
- 17. OCI Data Catalog Service
- 18. OCI Cloud Guard
- 20. Block Storage
- 21. Object Storage & OCI Storage Appliance and Gateway
- 22. File Storage
- 24. Edge Services - DNS Management
Original Taxonomy
- 04. OCI Console - OCI Portal Announcements
- 05. Compute Lifecycle Management
- 08. Load Balancer as a Service (LBaaS) issues
- 12. Network - Virtual Cloud Network (VCN)
- 13. Network - FastConnect, VPN, DGR
- 14. Resource Manager
- 15. Application Integration - Notifications
- 18. Edge Services - Web Application Firewall (WAF)
- 20. Email Delivery
- 21. Developer Services - OCI Container Engine for Kubernetes (OKE)
- 23. Developer Services - Functions
- 24. Developer Services - API Gateway
- 27. SDK, CLI and other tools
- 30. OCI Data Flow Service
- 32. Service Connector Hub
- 35. OCI Data Integration Service
- 36. OCI VMWare Solution
Actions
Familiarize yourself with the new way to create SRs for these services.
Contacts
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In this Document
Details |
Scope |
What's Happening? |
When? |
What is the Benefit to the Customer Support Organization? |
Actions |
Contacts |