Fusion Benefits Cloud: Benefit Life Event Collapsing Rules not Working as Expected
(Doc ID 2758217.1)
Last updated on JULY 17, 2024
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.13.20.10.0 and laterOracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.
Symptoms
When attempting to process different life events on the same day.,
the following error occurs.
ERROR
-----------------------
] ORA-20001: You can't process this life event becau[[
ORA-20001: You can't process this life event because Neal, Saranya I. has other life events occurring on the same day. Details: You need to review and void those events manually. This error occurred in the procedure ben_evaluate_ptnl_lf_evt.check_and_get_winner. Context at the time of error: Benefits Relationship DFLT, Life Event Occurred Date 2021-01-17.
-----------------------
] ORA-20001: You can't process this life event becau[[
ORA-20001: You can't process this life event because Neal, Saranya I. has other life events occurring on the same day. Details: You need to review and void those events manually. This error occurred in the procedure ben_evaluate_ptnl_lf_evt.check_and_get_winner. Context at the time of error: Benefits Relationship DFLT, Life Event Occurred Date 2021-01-17.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process life event.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |