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Fusion Benefits Cloud: Benefit Life Event Collapsing Rules not Working as Expected (Doc ID 2758217.1)

Last updated on APRIL 01, 2021

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Oracle Fusion Benefits - Version and later
Information in this document applies to any platform.


When attempting to process different life events on the same day.,
the following error occurs.

] ORA-20001: You can't process this life event becau[[
ORA-20001: You can't process this life event because Neal, Saranya I. has other life events occurring on the same day. Details: You need to review and void those events manually. This error occurred in the procedure ben_evaluate_ptnl_lf_evt.check_and_get_winner. Context at the time of error: Benefits Relationship DFLT, Life Event Occurred Date 2021-01-17.

The issue can be reproduced at will with the following steps:
1. Process life event.



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