Fusion Benefits Cloud: Benefit Life Event Collapsing Rules not Working as Expected
(Doc ID 2758217.1)
Last updated on APRIL 01, 2021
Applies to:Oracle Fusion Benefits Cloud Service - Version 126.96.36.199.0 and later
Oracle Fusion Benefits - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
When attempting to process different life events on the same day.,
the following error occurs.
] ORA-20001: You can't process this life event becau[[
ORA-20001: You can't process this life event because Neal, Saranya I. has other life events occurring on the same day. Details: You need to review and void those events manually. This error occurred in the procedure ben_evaluate_ptnl_lf_evt.check_and_get_winner. Context at the time of error: Benefits Relationship DFLT, Life Event Occurred Date 2021-01-17.
The issue can be reproduced at will with the following steps:
1. Process life event.
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