My Oracle Support Banner

Website Unavailable Due to SSL Certificate Error But Host Mapping Certificate Not Expired (Doc ID 2758590.1)

Last updated on APRIL 10, 2024

Applies to:

Content and Experience Cloud Classic - Version 19.3.2 and later
Content and Experience Cloud Service - Version 20.1.2 and later
Content and Experience Cloud - Version 20.4.2 and later
Information in this document applies to any platform.

Symptoms

The production www.example.com site is throwing a SSL_ERROR_BAD_CERT_DOMAIN error code which says that the certificate is not valid for www.example.com and only valid for *.test.edgekey.net. Browser error pages "Warning: Potential Security Risk Ahead" with SSL_ERROR_BAD_CERT_DOMAIN and/or "Your connection is not private" with NET::ERR_CERT_COMMON_NAME_INVALID are thrown.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.