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Website Unavailable Due to SSL Certificate Error But Host Mapping Certificate Not Expired (Doc ID 2758590.1)

Last updated on MARCH 09, 2021

Applies to:

Content and Experience Cloud Classic - Version 19.3.2 and later
Content and Experience Cloud Service - Version 20.1.2 and later
Content and Experience Cloud - Version 20.4.2 and later
Information in this document applies to any platform.

Symptoms

The production www.example.com site is throwing a SSL_ERROR_BAD_CERT_DOMAIN error code which says that the certificate is not valid for www.example.com and only valid for *.test.edgekey.net. Browser error pages "Warning: Potential Security Risk Ahead" with SSL_ERROR_BAD_CERT_DOMAIN and/or "Your connection is not private" with NET::ERR_CERT_COMMON_NAME_INVALID are thrown.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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