My Oracle Support Banner

Invoice Was Paid In Full Twice (Doc ID 2758641.1)

Last updated on MARCH 16, 2021

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

Invoice was fully paid twice, once by Quick Check payment and once by Payment Process Request (PPR).

Steps to reproduce:
1. Perform a Quick Check payment against an Invoice and at the same time, do a PPR run to include the same invoice.
2. Notice the two checks were generated 13 seconds apart with full amount of the invoice.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make the correct payment for invoice.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.