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How To Detect Live Agent Chat Session Disconnect, And Reconnect Between ODA Oracle Digital Assistant And OSC Oracle Service Cloud ? (Doc ID 2758782.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Digital Assistant Platform for SaaS - Version 20.x and later
Information in this document applies to any platform.

Goal

Due to the current limitations, the connection timeout between ODA and OSC is default to be 60 minutes. 

In case the chat session between users (ODA) and live agent (OSC) has gone stalled and become disconnected, how do I reconnect the session?

Solution

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In this Document
Goal
Solution
References


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