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Orders Are Intermittently Found In FAILED State or Missing After Payment Authorization/Initiation Due To Concurrent Updates To The Order Or Associated Profile (Doc ID 2758954.1)

Last updated on OCTOBER 10, 2022

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.

Symptoms

Customers intermittently see orders from logged-in users, which even though have payment authorized/initiated, they have not been submitted to the OMS and are instead in FAILED state. 

Cause

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In this Document
Symptoms
Cause
Solution


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