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After OCI Migration Orders Are Intermittently Missing After Succeful Payment Authorization Due To ConcurrentUpdateException (Doc ID 2758954.1)

Last updated on MARCH 17, 2021

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

After migrating to an OCI environment customers intermittently see orders from logged-in users that even though have payment authorized during placement and the end-user receives the order confirmation email, the order is neither submitted to the OMS nor can be found in the OCC environment via Admin/Store API (which also means that the end-user cannot see it in their order history).

Changes

 Environment migrated to OCI.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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