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When Trying to Proxy for Another User, the Unifier Page Remains Blank (Doc ID 2759361.1)

Last updated on SEPTEMBER 21, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.9 to 20.12.1.0 [Release 20.9 to 20.12]
Primavera Unifier - Version 20.12.1.0 to 20.12.1.0 [Release 20.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

A Unifier user with an apostrophe in their Username (ex. firstname.lasto'name@companyname.com) sees a blank Unifier page when trying to proxy for another user.  The user is able to log into Unifier and access it without a problem when logged in as themselves, but when they proxy as another user, the Unifier page remains blank and never loads.

EXPECTED BEHAVIOR

When a Unifier user is properly configured to be a proxy for another user, then when they proxy as that user, the Unifier page should load properly.

 

The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment as a user with an apostrophe in the name.
  2. Click the User Name drop down and select Proxy For > Select User.
  3. The Unifier window resets, but remains blank and never fully loads.

Changes

 

Cause

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