PRC:PO: Notification: Document (Purchase Order) < Number> Communication Failed Sent - Purchase Order Number Listed In The Notification Cannot Be Found (Doc ID 2760162.1)

Last updated on MARCH 19, 2021

Applies to:

Symptoms

 

ACTUAL BEHAVIOR
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Purchase Orders
Unable to locate specific purchase order number
User received a notification
Document (Purchase Order) < number> Communication Failed
Attempted to locate the purchase order in Manage Users
> the purchase order could not be found.
Executed the sql query: select * from po_headers_all where segment1='< number>'
> no record found


EXPECTED BEHAVIOR
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Determine why purchase order is missing.

STEPS
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The issue can be reproduced at will with the following steps:
Not sure.
1. After user receives notification:
Document (Purchase Order) < number> Communication Failed
2. Go to Manage Users, search by document number
> the purchase order cannot be found
3. Executed the sql query: select * from po_headers_all where segment1='< number>'
> no record found

 

Changes

Cause

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