My Oracle Support Banner

PRC:PO: Notification: Document (Purchase Order) < Number> Communication Failed Sent - Purchase Order Number Listed In The Notification Cannot Be Found (Doc ID 2760162.1)

Last updated on MARCH 19, 2021

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

 

ACTUAL BEHAVIOR
---------------
Purchase Orders
Unable to locate specific purchase order number
User received a notification
Document (Purchase Order) < number> Communication Failed
Attempted to locate the purchase order in Manage Users
> the purchase order could not be found.
Executed the sql query: select * from po_headers_all where segment1='< number>'
> no record found


EXPECTED BEHAVIOR
-----------------------
Determine why purchase order is missing.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Not sure.
1. After user receives notification:
Document (Purchase Order) < number> Communication Failed
2. Go to Manage Users, search by document number
> the purchase order cannot be found
3. Executed the sql query: select * from po_headers_all where segment1='< number>'
> no record found

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.