Oracle Taleo Enterprise Edition: Agent Error: "Authentication failed: invalid user/password."
(Doc ID 2761438.1)
Last updated on SEPTEMBER 05, 2023
Applies to:
Oracle Taleo Platform Cloud Service - Reporting for OBI - Version 20D and laterOracle Taleo Platform Cloud Service - Reporting and Analytics - Version 23C and later
Information in this document applies to any platform.
Symptoms
Problem Description:
Agent agent shows as Failed in OBI or an agent shows a status of Agent Failed in the Preview pane in Agent Management.
When viewing the Agents report or clicking the link on the Agent Failed status, the following error is shown:
[nQSError: 77006] Oracle BI Presentation Server Error: A fatal error occurred while processing the request.
The server responded with: Authentication Failure.
Error Codes: IHVF6OM7:OPR4ONWY:U9IM8TAC:U9IM8TAC:U9IM8TAC
Location: saw.connectionPool.getConnection, saw.securitysubsystem.checkauthentication.runimpl, saw.securitysubsystem.checkauthentication, saw.rpc.server.responder, saw.rpc.server, saw.rpc.server.handleConnection, saw.rpc.server.dispatch, saw.threadpool.socketrpcserver, saw.threads
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused. (08004)
State: HY000. Code: 43113. [nQSError: 43113] Message returned from OBIS. (HY000)
State: HY000. Code: 43126. [nQSError: 43126] Authentication failed: invalid user/password. (HY000)
The server responded with: Authentication Failure.
Error Codes: IHVF6OM7:OPR4ONWY:U9IM8TAC:U9IM8TAC:U9IM8TAC
Location: saw.connectionPool.getConnection, saw.securitysubsystem.checkauthentication.runimpl, saw.securitysubsystem.checkauthentication, saw.rpc.server.responder, saw.rpc.server, saw.rpc.server.handleConnection, saw.rpc.server.dispatch, saw.threadpool.socketrpcserver, saw.threads
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused. (08004)
State: HY000. Code: 43113. [nQSError: 43113] Message returned from OBIS. (HY000)
State: HY000. Code: 43126. [nQSError: 43126] Authentication failed: invalid user/password. (HY000)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |